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FAQ
Where do I go for Corporate purchases?
All Corporate Paylocity purchases must now be made through Paylocity’s Coupa tool. Please access this catalog to place your corporate order. An approved Purchase Order (PO) will be generated through Coupa in lieu of using a credit card for payment. Click Here to view the Coupa Punchout Guide
Please use this how-to guide to assist you in opening a PO for any custom order you are working on with the HALO team. Custom orders are defined as anything that can not be ordered through the Coupa Punchout catalog. Click Here to view the Custom Order PO Request Guide
Customer service is available from 9:00am to 5:00pm EST from Monday to Friday. Unless otherwise specified, all orders ship via Ground - United Parcel Service (UPS). Orders placed before 1:00PM Eastern time on a business day ship within 48 hours. Orders placed after 1:00PM Eastern time on a business day, on weekends, or holidays ship the next business day. See the chart for approximate time-in-transit for your Ground Shipment Order. Yes. When selecting TWO DAY or NEXT DAY service, please take in account that orders placed after 1:00PM Eastern time do not ship until Next Business Day. Also note that while we make every effort to meet your delivery requirements, we make no warranty, implied or otherwise, that your package will be delivered at a specific time or date. We cannot be held liable for weather delays, absence of or refusal by a person to accept your package, incomplete or inaccurate address, or other factors beyond our control that could affect delivery of your order. Paylocity Swag Store Orders are shipped for weekday delivery only. Please contact us at paylocity-cs@halo.com to discuss special arrangements for Saturday delivery. Ground orders to Hawaii, Alaska and Puerto Rico ship via US Post Office Priority Mail. Two Day and Next Day orders to Hawaii, Alaska and Puerto Rico locations are subject to UPS standards for those services. International orders are subject to a wide variety of options. Please email paylocity-cs@halo.com to discuss options available. In the unlikely chance that merchandise was damaged in shipment, make an immediate claim with the driver. Please do not distribute the items until the carrier can inspect the shipment and a claim can be submitted. Email customer service at paylocity-cs@halo.com for instructions on missing items. Retain all packaging materials, tags, and labels from your shipment. We make every effort to accurately describe the products we sell and to inspect them before packing. If for any reason you want to return an item due to wrong size, wrong color or you simply changed your mind, please click the return button below. Please go to the returns page to submit a Request for Return Authorization. Certain items might be subject to specific policies. To expedite the return process, please have your order number ready when you email us or include your order number with all correspondence. Products are eligible for return if they are: Clearance items are not eligible for return. Paylocity Swag Store only accepts credit cards issued by banks that maintain a US affiliation to verify ownership of your card. When your order is complete and accepted, an order summary will be sent to the email account you specified. Orders placed before 1:00PM Eastern time on a business day ship the same day. Orders placed after 1:00PM Eastern time on a business day, on weekends, or holidays ship the next business day. Orders can be cancelled at no charge to you up until the time they ship. Please send an email to paylocity-cs@halo.com. On subject line put ‘ORDER CANCEL” Orders placed before 1:00PM Eastern time on a business day ship the same day. Orders placed after 1:00PM Eastern time on a business day, on weekends, or holidays ship the next business day. Orders can be changed at no charge to you up until the time they ship. Please send an email to paylocity-cs@halo.com. On subject line put ‘ORDER CHANGE” Go to MY ACCOUNT, sign in and go to order status.What hours is customer service available?
How do you ship?
When will my order arrive by?
Can you ship my order by Next-Day or Two-Day shipping?
Can you ship for Saturday Delivery?
How do you ship to Hawaii, Alaska and Puerto Rico?
How do you ship to International locations?
My Order Arrived Damaged!
My Order is Missing Items!
My order is wrong!
Return Policy
What products are eligible for return?
Clearance items
International Orders
How do I know if my Order was placed?
How do I cancel an order?
How do I change an order?
How do I check the status of my order?